Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order is processed, it will be scheduled for shipment based on product availability and shipping method selected at checkout.

Please note:

  • Custom or made-to-order items may require additional processing time (usually noted on the product page).

  • During peak periods or promotional events, processing may be slightly delayed.

2. Shipping Methods & Delivery Time

We offer standard and expedited shipping options through trusted carriers such as FedEx, UPS, and local freight providers for large or oversized items.

Estimated delivery times:

  • Standard Shipping: 5–10 business days

  • Expedited Shipping: 2–5 business days

  • Local Delivery (Los Angeles area): 1–3 business days

Delivery times are estimates and may vary based on destination, weather, or carrier delays.

3. Shipping Rates

Shipping rates are calculated at checkout based on the size, weight, and destination of your order. Some promotions may offer free shipping on qualifying orders (e.g., orders over a certain amount or within specific zones).

Large furniture items may require freight delivery, which may include additional fees depending on location, delivery access (e.g., stairs, apartment units), or white-glove service.

4. Shipping Locations

We currently ship to:

  • All contiguous U.S. states (excluding Alaska, Hawaii, and U.S. territories)

  • For delivery inquiries to remote or international locations, please contact us at support@primeretailgoods.net for a custom quote.

5. Order Tracking

Once your order ships, you will receive an email with a tracking number and carrier details so you can monitor your delivery status in real-time.

For freight shipments, the carrier may contact you to schedule a delivery date and time.

6. Delivery Instructions

If you have special delivery instructions (e.g., gate codes, delivery preferences), please include them at checkout or email us right after placing your order. We will do our best to accommodate requests where possible.

7. Damaged or Lost Packages

If your order arrives damaged, incomplete, or is lost in transit, please notify us within 48 hours of delivery. Include photos (if applicable) and your order number so we can assist you quickly.

We will work with the carrier to resolve the issue and offer a replacement or refund as needed.

8. In-Store Pickup (Optional)

If you're located near Woodland Hills, CA, we may offer free local pickup for select products. Please contact us to confirm availability and schedule a pickup time.

9. Undeliverable or Refused Shipments

If a package is undeliverable due to an incorrect address, refusal, or missed delivery attempts, the order may be returned to us. In such cases, customers may be responsible for additional shipping and handling fees.

10. Contact Us

For any shipping-related questions, concerns, or special delivery requests, feel free to reach out:

📧 Email: support@primeretailgoods.net
📞 Phone: (818) 339-9758
📍 Address: 20130 Clark St, Woodland Hills, CA 91367, United States